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Metrismart (pty) ltd


The Intelligent Solution  +27(0)31 702 5890

Terms and Conditions Of sale

All orders accepted by Metrismart are subject to these General Conditions of Sale. Any Conditions attached to the purchaser's order shall be deemed to be superseded by these General Conditions of Sale.



1.  Alterations and variations
These conditions of Sale shall not be altered or varied unless specifically agreed to by Metrismart in writing.

2.  Acceptance of order
Metrismart reserves the right to accept or refuse any order.

3.  Price
Prices in the price list may be changed at any time without prior notice. Prices confirmed by Metrismart in a written quotation shall be valid for order placement within 30 days and delivery within normal lead times as specified in the quotation. Unless otherwise stated in writing, prices are net, ex-works Durban, and exclude V.A.T. Metrismart shall be entitled to increase any prices quoted if, prior to the date of delivery, the cost to Metrismart of procuring any products from an international source increases by reason of currency fluctuations or increase in customs or governmental duties or levies; the amount of the increase shall be invoiced and paid by the purchaser on delivery or, if applicable, in accordance with the agreed credit terms. If requested by the purchaser, the increase shall be certified by Metrismart auditors, which certification shall be final and binding.

4.  Delivery
4.1 Delivery is subject to the prompt receipt by Metrismart of all necessary information, specifications, drawings and other data which is required for the proper execution of the order. Delivery dates are subject to confirmation by Metrismart. Metrismart will take reasonable steps to deliver on the dates promised, however, Metrismart reserves the right to reschedule delivery dates. The purchaser shall take delivery when the goods are available. Metrismart reserves the right to make partial deliveries and each separate delivery shall constitute a separate contract of sale subject to these General Conditions and the purchaser shall not be entitled to cancel as a result thereof.

4.2 All costs of carriage and insurance relating to supplies by Metrismart to the purchaser shall be borne by the purchaser. If such costs are borne by Metrismart on behalf of the purchaser, the purchaser shall reimburse Metrismart for the amount paid in respect of carriage and insurance on carriage in accordance with paragraph 5 below.

5.  Payment
Where Metrismart has granted the purchaser credit terms, payment is due within 30 days of the date of statement, without retention of any kind. Partial deliveries may be separately invoiced. Where credit terms have not been granted, payment is cash with order. In the event that payment is not received within the said thirty days, interest shall accrue on outstanding amounts at prime rate (being the annual rate of interest charged on bank overdraft facilities as certified by Metrismart 's bankers, which interest shall be compounded monthly in arrears). The said interest shall be calculated from the date of delivery until the date of payment.

6.  Risk and ownership
6.1 Risk in the goods shall pass to the purchaser on the goods being installed on site.

6.2 Ownership of the goods shall pass to the purchaser only on full payment of the goods. Metrismart shall not be obliged to furnish a purchaser or end user with a letter of transfer of ownership. In the event that the purchaser fails to pay any amounts due on or before the due date for payment and/or if, prior to the due date for payment, the purchaser should be provisionally or finally sequestrated or liquidated, then Metrismart shall, to the extent legally permitted and without prejudice to any other rights or remedies, be entitled to enter the purchaser's premises or any other premises at which the goods supplied have been stored or installed, and to re-take possession thereof. The purchaser acknowledges that goods affixed to any immovable property shall not form part thereof and Metrismart shall remain entitled to the removal thereof.

7.  Goods incorrectly supplied
Metrismart must be notified within seven days of receipt of any goods which have been supplied incorrectly. Goods supplied correctly to the purchaser's written order are not returnable except with the express written approval of Metrismart. Customers are to verify that goods ordered are suitable for their application.




8.  Specifications
8.1 Metrismart reserves the right to change specifications without notice. In the event that any products are manufactured and supplied by Metrismart to the purchaser in accordance with the customer's specifications, Metrismart shall have no liability of whatsoever nature for any defects or failure of operation of whatsoever nature due to any omission of information or technical deficiency or negligence on the part of the purchaser or any third party in connection with the preparation of the specifications.

8.2 Metrismart shall not have any liability for any claims or demands by any third party, including, without limitation, in respect of any claim for breach of intellectual property rights (including patents, copyright or design rights) in relation to any specifications supplied by the purchaser. The purchaser shall indemnify and keep Metrismart fully indemnified from and against any such claim including for legal costs and expenses on an attorney and client fee basis.

9.  Software and Intellectual Property Rights
9.1 The intellectual property rights (which shall include, without limitation, patents, design rights and copyright) in all products supplied by Metrismart to the purchaser shall, unless stated otherwise on the product concerned, vest in Metrismart and the purchaser shall not make copies of any such products or components forming part thereof or procure that any third party does so on its behalf and, in the event of any such breach, the purchaser shall indemnify and keep Metrismart fully indemnified, including for any consequential loss suffered (including loss of profit) by reason of such breach, without prejudice to any other remedies in law.

9.2 In the case of any supplies of computer software programmes or products embedded with computer microchips, the copyright and intellectual property rights in any such programmes and products remain with Metrismart. The purchaser shall have a non-executive license to use such programmes and products, which license may be terminable by Metrismart by notice in writing, if the purchaser is in breach of any conditions of sale in respect of any order for the time being and from time to time and/or in the event of any cancellation of any order by Metrismart in terms of these General Conditions of Sale. The purchaser shall not make copies of any such software programmes and microchip products save for a back-up copy of the computer programme for its own purposes. All such computer software programmes shall be returned to Metrismart upon demand in the event of any breach of the provisions of this clause and/or the cancellation of any order.

10.  Force Majeure
Metrismart shall not be in default of performance of the order if delayed, hindered or prevented by Force Majeure. Force Majeure shall be any force beyond the control of Metrismart which could not reasonably have been foreseen and guarded against. Force Majeure include, but is not limited to, acts of God, strikes, lockouts, fires, riots, civil commotion or civil unrest, interference by civil or military authorities, compliance with new or changed regulations or orders of any governmental authorities, and acts of war whether declared or undeclared, custom or transportation difficulties or delays.

11.  Cancellation of order
Metrismart reserves the right to terminate the order and not deliver any uncompleted portion of the sale if the purchaser
a)  commits a breach of any of these general conditions of sale
b)  being an individual dies or is provisionally or finally sequestrated or surrenders his estate.
c)  being a partnership is dissolved
d)  being a company is placed under provisional or final liquidation or judicial management.

Upon termination of the order for any reason whatsoever Metrismart shall be entitled to:
a)  full payment for goods delivered and for any goods partially manufactured or in stock which have been specially manufactured in terms of the order.
b)  to take possession of any goods not fully paid for.
c)  to take any further legal action for damages suffered by Metrismart as a result of the order being terminated.








12.  Limited Warranty
12.1 Metrismart warrants its products to be free from defects in manufacture or workmanship for a period of 12 months from date of manufacture, under normal use and service. This warranty covers both hardware and software products, and in this document the word "products" refers to both hardware and software. Products are dated at time of manufacture. For undated products, the warranty shall be 12 months from date of purchase. For products supplied by Metrismart, but manufactured by others, the warranty period shall be as specified by the manufacturer and, in the case of any such warranty, or if no warranty is specified, the purchaser shall not make any claims against Metrismart in respect of the manufacturers warranty or the absence of any such warranty in respect of any defects in the said product for, whatsoever reason and howsoever caused, including, without limitation, for defects in manufacture or workmanship. This warranty is null and void if the product has been damaged by accident, electrical failure or power surge or interruption of power, or if installed or used otherwise than in accordance with the product specifications or instructions, subjected to abuse or misapplication, or has been altered, repaired or serviced in any way and by anyone other than Metrismart. In case of defect, obtain a Return Authorisation from our Service Department, and return the goods to Metrismart.

12.2 This document represents the entire agreement between buyer and seller. It is hereby recorded that Metrismart has made no representations, nor given any warranties, nor made any promises not expressly set forth in writing in this limited warranty. There are no warranties, expressed or implied, of merchantability, or fitness for purpose. Metrismart does not warrant that the product will satisfy the user's requirements, nor that the product will be without defect, fault or error, nor that the operation of the product will be uninterrupted. Metrismart does not have control over the application or use of its products, and does not warrant that the products will prevent any loss by fire or otherwise, nor that the products will in all cases provide the protection for which it will be installed or intended.

12.3 The buyer or user acknowledges that Metrismart is not an insurer and that the installation of the products does not exclude the necessity for insurance by the user for all or any loss or damage that may be occasioned by loss or damage by fire or other wise. This warranty is in lieu of any warranty implied or given in law and in substitution of any other liability on the part of Metrismart in respect of the products.

12.4 Any computer software or products with embedded microchips manufactured or written and supplied by Metrismart shall be "year 2000 compliant". "Year 2000 compliant" shall mean that software programme or computerised product shall be capable of processing date and time data from, into and between 1999 and 2000, and leap year calculations. To the extent that any such software or computerised products supplied by Metrismart are used in conjunction with any products or computer programmes or hardware supplied by any third party, Metrismart shall have no liability whatsoever if any errors or system failures are caused by the failure of any third party's systems, products, software or hardware due to their lack of compliance. Metrismart shall have no liability of whatsoever nature for any consequential loss suffered by the purchaser by reason of any breach of this Warranty and all and any claims in respect of consequential loss (which shall include, without limitation, loss of profits or revenue or opportunity of business or injury or damage to property or persons) are hereby excluded."

12.5 It is hereby expressly recorded and agreed that in the event of a product being proved defective in materials or workmanship, in Metrismart's sole opinion, then Metrismart's total obligation shall be to repair or replace, at its discretion, the defective product.

12.6 Save as provided for above, any and all liability for any claim or claims against Metrismart, its employees, agents, authorised representative and/or licensors, for damage to property or persons (to the extent legally permitted) and for direct incidental or consequential loss or damage of whatsoever nature and however arising, including, but not limited to, liability for all and any acts, omissions or defaults on the part of Metrismart, its employees, agents authorised representatives and licensors, whether such acts, omissions or defaults are non-negligent, negligent, grossly negligent, willful, intentional or otherwise, whether separately or in combination of such grounds, is expressly excluded.

12.7 This limitation of liability, as set forth above shall, in addition to all other circumstances, be of full force and effect even in the event of Metrismart, its employees, servants, agents, authorised representatives and licensors having been advised of the possibility of damages arising. This limitation of liability, as set forth above shall, in addition to all other circumstances, be of full force and effect even in the event of any acts, omissions or defaults on the part of Metrismart, its employees, agents, authorised representatives and licensors, whether such acts, omissions or default are non-negligent, negligent, grossly negligent, willful, intentional or otherwise, constituting any breach, permitting the user to cancel the contract for breach or for any other reason.

12.8 This warranty replaces all previous warranties and is the only warranty made by Metrismart on its products. No increase or alteration, written or verbal, of the obligation of this warranty is authorised.

12.9 To the extent that any part of this Limited Warranty is held to be unenforceable, the same shall not prejudice the enforceability of any remaining provisions forming part hereof, to the maximum extent practicable.

13.  Domicilium and Notices
13.1 Any notices, legal proceedings and the like may be served by Metrismart at the purchaser's address set forth on the quotation or written order for the products concerned. Any such notices or proceedings may be served by hand, prepaid registered post or facsimile transmission.

Notices served:
By hand, shall be deemed to have been received on the date of delivery.
By prepaid registered post, shall be deemed to have been received within five days from the date of posting, and
By facsimile transmission, shall be deemed to have been received within twenty-four hours of the transmission thereof, provided that Metrismart supplies a copy of the facsimile transmission report showing the date and time for transmission.

14. Jurisdiction
Any claims or proceedings against the purchaser in terms of any order or these General Conditions of Sale may be brought by Metrismart against the purchaser in the Durban Magistrate's Court and the purchaser submits to the exclusive jurisdiction thereof, notwithstanding the amount of the claim or

15. cause of action. If for any reason the said Magistrate's Court is incapable of acting on grounds of lack of jurisdiction, the purchaser submits to the jurisdiction of the Durban High Court .

15.  Indemnity
In the event that Metrismart is required to provide services on site for the benefit of the purchaser or its customer, the purchaser shall indemnify Metrismart from and against any claims or demands arising from or as a result of or in connection with any injury to persons or death or damage to property, howsoever and by whomsoever caused (including by any employees or agents of Metrismart, save where such damage has been caused by Metrismart employees in the course of their employment, maliciously and intentionally).

16.  Governing Law
These General Conditions of Sale shall be interpreted according to the laws of the Republic of South Africa.

17.  Headings
Headings in these Conditions of Sale are for convenience only and shall not be used in the interpretation thereof.